Our online store operates in strict accordance with the Law on Consumer Protection.
According to Art. 25 of the Law "On Protection of Consumer Rights", you can return or exchange goods of good quality, purchased in a retail store, within 14 days, not counting the day of purchase.
According to Art. 26.1 of the Law "On Protection of Consumer Rights", you have the right to return any goods purchased in the online store within seven days after receiving the goods without specifying the reasons for the return.
Return of good quality goods is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified goods are preserved. The consumer’s absence of a document confirming the fact and conditions of purchase of the goods does not deprive him of the opportunity to refer to other evidence of the purchase of goods from this seller.
The consumer is not entitled to refuse the goods of good quality, having individually defined properties, if the specified goods can be used exclusively by the consumer purchasing it (note: if the goods are made to order).
If the consumer refuses the goods, the seller must return the amount paid by the consumer under the contract, with the exception of the seller’s expenses for the delivery of the returned goods from the consumer, no later than ten days from the day the consumer submits the corresponding demand.
Contacts for contacting the store regarding exchange or return of goods:
Phone: +7 (812) 407-36-31
Address: St. Petersburg, st. Sestroretskaya, house 5, office 11